Need some one-off business strategy or help to complete your project?

We host all of our meeting using Zoom. The link to join the Zoom meeting can be found inside your booking confirmation email. All you need to do is click this link and follow the instructions provided.

If you've never used Zoom before, we recommend that you allow additional time prior to the meeting to download the app to make your viewing experience better and ensure you are on time to the meeting.

My standard client delivery hours are 8.30am - 3.00pm NZ standard time Monday - Thursday. If you are from another time zone and cannot find a time that suits your time zone, please contact me on kat@thehelpfulacademy.com and we can look at finding another time.

The first session will always be a strategy session (even if you don't need the whole hour for strategy). We'll meet together, agree on a plan, and that plan will be emailed to you in writing.

Power Pack hours don't roll over. Therefore it's important that you book and use them in the timeframe provided, unless otherwise agreed in writing, or the hours will be lost.

3 hour packs need to be used within 4 weeks.
10 hour packs need to be used within 12 weeks.

All hours must be scheduled at the time of booking. This is to assist with capacity planning. Refer below to the rescheduling FAQ if you need to reschedule.

This is to ensure that we have the capacity to deliver your project to you in a timeframe that suits you (and inside the required delivery timeframe).
If your timeframe needs to alter once you've booked your hours, it's very easy to reschedule them.

Once you book your hours you'll be sent a confirmation email. Inside this email is a "cancel/reschedule" link. Simply push that to reschedule your hours for another time. Or contact hello@thehelpfulacademy.com and we can help you with that.

That depends on your project. Once you've made your booking, we'll be in touch to discuss which project you'd like help with and advise of any pre-work requirements.

As this purchase is for delivered services, there are no refunds available once services have started. If at our first meeting we discover that the pack you've purchased either isn't suitable or isn't the best one for what you need, we will discuss a plan with you to transfer funds to the more appropriate service and refund any difference.

Not necessarily. All the strategy and feedback work will be completed by Kat. But implementation tasks may be completed by the team, then reviewed by Kat before delivery.